Frequently Asked Questions About Our Services
What type of properties do you manage?
We manage single-family homes, duplexes, triplexes, and 4 plexes but no commercial property.
Are you licensed?
Yes, both of our Eagle Property Management owners are property managers, licensed by the State of Oregon. Eagle Property Management, LLC is licensed by all municipalities requiring a business license.
What experience and credentials do you offer?
We have been in business 8 years as of January 1, 2015 and are members of the trade organizations: Multifamily NW, NARPM National, and the Portland chapter of NARPM (National Assn. or Residential Property Managers). We have also been awarded an “A” rating on Angie’s List for the last four years.
How do you qualify a tenant after they submit an application to rent my property?
The prospective resident is asked a number of qualifying questions in a telephone interview and on our application which is then submitted to a local professional screening service. The screening service checks credit, verifies employment and stated income, contacts and interviews present and past landlords, and does a national criminal background check. It is a very comprehensive screening. Income to rent ratio is minimum of 3:1.
How do you make sure the tenant is taking good care of my property?
We do annual pre-lease renewal walkthrough inspections as well as least 2-3 drive-by inspections. We also give our owners a couple of extra business cards and ask that they give them to neighboring home owners with instructions to call us if anything troubling ever occurs on the property. Proper screening prevents most problems.
What happens if the tenant does not pay their rent?
The rent is due on the 1st, is late on the 5th. If rent is not received by the 8th, a 72 Hr. Notice to Pay or Vacate is issued. If rent is not received by the expiration of the notice, the 16th day of the month, the account is sent to our attorney for a First Appearance in court notice. We rarely have residents allow themselves to be served a court appearance notice because at that point they have incurred an attorney fee of $175 as well.
How do you handle maintenance requests?
Residents are required to submit all maintenance requests in writing through their tenant portal. When the request is received the repair/maintenance item is assigned to our in-house maintenance staff or is assigned to a service vendor. The vendor contacts the resident to arrange a time to do the repair. If a resident does not have computer access they are required to send their request in writing via mail.
Do you hold some of my money for repairs? How much?
Upon signing the agency agreement with the owner we get a $500 check, which is deposited into the trust account as the reserve funds for the property. The reserve funds are used to pay for repairs to the property. Owners also have the option of having us hold back an extra amount from the rent each month which is also held in the trust account to accumulate towards a possible larger repair, i.e. a furnace replacement, etc.
What if I want you to use my plumber, A/C Company, etc?
We are ok using tradesmen of the owner’s choosing as long as they provide us the proper license and proof of liability insurance. However, in the interest of timely maintenance we cannot guarantee the owner’s choice of vendors would always service his/her home.
I want you to use a Home Warranty for all covered repairs, is that ok?
Thus far we have had good results with owners’ Home Warranty repairs and will continue as long as we get good cooperation and timely service from the companies.
My home has a pool. How do you handle the maintenance?
We do not accept homes with pools or hot tubs. The liability is large and overseeing the maintenance of it is impossible.
When do you mail the owner’s checks and statements?
The owner distributions are electronically transferred to their bank accounts on or before the 20th of each month. The statements follow by email within three business days. Accompanying the statements will be corresponding copies of invoices or receipts for maintenance done at the property since the last statement date.
What is your Monthly Management fee?
Our management fee is mid-range at 9% of the gross monthly rent. Although there are cheaper fees in the market place we have found that we can deliver excellent service at 9% without a lot of add ons or up charges.
What is the Leasing Fee?
Our leasing fee is 50% of the first month’s rent. A one time charge for each new rental and pretty standard in the industry.
Are your fee negotiable?
Our fees are not negotiable. We have determined what we have to charge to cover the huge amount of insurance we have to carry plus, office rent, employee payroll and taxes, supplies, etc.
Who holds the tenant’s security deposit?
We hold the tenant’s security deposit in a designated security deposit trust account until they move out and we have determined whether any of the funds are necessary to return the house to rentable condition. If we take over management of a property which is already rented, the owner must forward the security deposits to Eagle Property Management to be held in the security deposit trust account.
How is the amount of the security deposit determined?
The security deposit held on each property is equal to one month’s rent plus $300 and an additional $200/pet allowed.
Can I go by and view my property?
You are welcome to visit your property. If the property is occupied we prefer to meet you there and walk through with you. It is our belief that we are hired as a manager of the property first but also a buffer between the owner and the residents.
Oregon Landlord/Tenant law requires that residents be given a 24-hour written notice before owners or the manager can go onto the property or enter the home. There is also a required 4-day mailing time to assure the resident has had enough time to receive the notice. Owners should give us a week’s notice before going to the property so we can serve the proper notice to the residents.