Today’s topic is how we deal with maintenance. The number one reason that residents become dissatisfied with their management company or their landlord is a lack of response to their maintenance requests.
Written Request for Maintenance
We require that the maintenance request always be in writing. Then, it’s not lost and it’s a matter of record. We can go back and refer to it or follow up if necessary.
We always try to troubleshoot the requested repairs. If we get a request that might sound like a GFCI plug has popped out and can easily be reactivated to turn the lights back on in the kitchen, we can make a phone call to walk the tenant through it instead of sending a vendor out there. The same thing applies to situations where the thermostat might need replacement batteries. If we can show the tenants what to do, we will.
We aim for a 72-hour repair window. If we can accomplish a tenant’s request within 72 hours, we know that the resident is happy with our prompt attention to their questions and issues.
Only vetted licensed, insured and bonded vendors are used by Eagle Property Management. We have done business with our vendors for years, and we have total trust in the work they do and the relationships we have built. It’s essential to be able to expect good service at reasonable prices. It’s also important to manage the communication process between vendors and residents. If there is a maintenance issue underway, we want our residents to know if it’s been repaired and if it has not yet been repaired, then why.
Notice and Emergencies
It’s important to give tenants 24 hours notice before we enter the property to do a repair. This is standard practice, unless it’s an emergency. In cases of emergencies, we get to the property right away, usually within a few hours.
When you’re talking to property management companies, make sure you look for maintenance policies that are thorough and responsive. If you have any questions about maintenance at your rental property, contact us at Eagle Property Management.